Privacy Policy

This Privacy Policy explains how GoGym collects, uses, shares, and safeguards your personal information. By using GoGym’s mobile application, website, or other services, you agree to the practices described herein. Our policy applies to personal data in our possession or under our control, including personal data in the possession of entities which we have engaged to collect use, disclose, or process personal data for our purposes.

To deactivate your GoGym account you may send a request letter to hello@gogym.ph.

1. DEFINITIONS

Where the definition of a term does not appear in this Privacy Policy (such as "GoGym", "user", "Content," "Services" etc.), it shall be given its definition as outlined in our Terms of Use.

• "Aggregated Information": Non-identifiable information derived from user data for analytics or research purposes.
• "Data Controller": means GoGym, the company responsible for the use and processing of Personal Information.
• "Platform": GoGym’s website, mobile application, and other digital or physical touchpoints.
• "Personal Information": Any information that identifies or relates to an identifiable individual, including name, contact details, payment information, and fitness-related data.

WHAT TYPES OF INFORMATION DOES GOGYM GATHER ABOUT ITS USERS?

We collect various types of information directly from our GoGetters to deliver and enhance our services.

2.1 Information You Provide:

This includes your Account Information, such as your name, email address, phone number, mailing address, and payment details, which are necessary for account setup, billing, and communication purposes. Additionally, we collect Fitness Data, encompassing your workout routines, preferences, and gym usage patterns, enabling us to tailor your fitness journey.Nutrition Data related to dietary goals and preferences is also gathered for personalized recommendations and wellness insights. Any Communications you send through the Platform or to our support team, such as feedback or inquiries, are stored to improve service quality and resolve issues efficiently.

2.2 Information Automatically Collected:

When you interact with our Platform, certain information is collected automatically to optimize your experience. This includes Log Data, such as your IP address, device type, browser type, pages visited, and timestamps, which help us monitor and improve Platform performance. We also use Cookies and Tracking Technologies to understand your browsing behavior, personalize content, and streamline navigation. These technologies enhance functionality and allow us to provide a seamless user experience.

2.3 Information from Third Parties:

GoGym may receive additional information about you from third-party sources to enhance our services. For instance, if you link your account with a Linked Account like Facebook or Google, we collect authorized data from these platforms, such as profile information and friend connections. Additionally, we collaborate with Third-Party Services, including analytics providers, payment processors, and marketing platforms, to improve service delivery and offer targeted promotions. These third parties operate under strict agreements to ensure your data is handled securely and in compliance with privacy regulations.

3. HOW GOGYM USES AND PROCESSES THE INFORMATION THAT YOU PROVIDE OR MAKE AVAILABLE

We use your information in several ways to ensure you receive the best experience with GoGym. As part of our commitment to delivering exceptional services, we use your data to provide personalized workout plans, facilitate seamless bookings, and ensure efficient access to our facilities. This allows us to cater to your fitness goals and preferences, creating a highly customized experience for all GoGetters. In addition to enhancing your fitness journey, your information helps us communicate effectively with you. We use your data to send important updates about bookings, promotional offers, and new features available on our platform. For instance, you might receive reminders for upcoming sessions, notifications about exclusive offers, or updates about improvements to our services. These communications are designed to keep you informed and engaged with GoGym. Your data also plays a crucial role in helping us innovate and improve. Through analytics and user feedback, we identify areas for development, enhance user experience, and introduce new features that better meet the needs of our community. Moreover, your information is vital for ensuring the safety and security of our platform. We use it for fraud prevention, risk assessment, and compliance with legal obligations, building a trusted environment for all GoGetters to thrive.

4. WHEN GOGYM DISCLOSES OR SHARES PERSONAL INFORMATION, AND TO WHOM

Your Personal Information may be disclosed as follows: Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs. At GoGym, we take great care to share your information responsibly and only when necessary to enhance your experience or fulfill legal and operational requirements. We collaborate with Service Providers, such as payment processors, analytics providers, and IT support services, to ensure that our platform runs smoothly and efficiently. These partners are contractually obligated to protect your data and use it solely for the purposes outlined in our agreements with them. We may also share your data with our Affiliates, including subsidiaries and other entities under common ownership. This collaborative approach enables streamlined business operations and ensures a consistent and high-quality user experience across all GoGym services. By integrating resources within our network, we can continue to provide seamless and reliable services to our GoGetters.

When you submit a request to book a Gym Session, your full name will become visible to the Branch and to GoGym. When your request to book a Gym Session is accepted by the GoGym, we will disclose some of your Personal Information to the Management team. However, your billing and payout information will never be shared with another user.

The information you provide to us from the linking of your social media accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes. The publication and display of information that you provide to GoGym through this linkage is subject to your settings and authorizations on the Platform and the third-party site.

We may also engage third party companies and individuals, who may be located outside of the EEA, to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request (such as Concur and American Express). We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.

For any jurisdiction in which we facilitate the Collection and Remittance of Taxes or Opt-in for company Remittance of Taxes as described in the "Taxes" section of the Terms of Service, GoGym members expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their Transactions, Bookings, Taxes, including, but not limited to, personally identifiable information such as user’s name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received by GoGym from users, or allegedly due, contact information and similar information, to the relevant Tax Authority.

In certain circumstances, we are legally required to disclose your information to Legal Authorities. Such disclosures occur only when mandated by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights, safety, or the safety of others. We adhere strictly to applicable legal standards when responding to these obligations.

You acknowledge, consent and agree that GoGym may access, preserve and disclose your account information and Collective Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against GoGym; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as the Terms and Conditions, this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (e) to protect the rights, property or personal safety of GoGym, its users or members of the public.

We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:

• providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law;
• based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to GoGym, its Members, the Platform, or Services.

We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

Lastly, your data may become part of a Business Transfer if GoGym undergoes a merger, acquisition, or sale of assets. In such events, we will take appropriate steps to ensure your information is transferred securely and remains subject to the protections outlined in this Privacy Policy. You will be notified of any significant changes to how your data is handled following such a transfer.

5. COOKIES AND TRACKING TECHNOLOGIES

GoGym utilizes cookies and similar tracking technologies to enhance your experience and optimize the functionality of our Platform. Cookies play a vital role in improving platform performance by analyzing user interactions and identifying areas for enhancement. Additionally, cookies help deliver personalized content and advertisements, ensuring that our GoGetters receive relevant and engaging information tailored to their interests and preferences.

While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser. We track your activities if you click on advertisements for GoGym services on third party platforms such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.

We collaborate with trusted third-party partners who may also use cookies to provide analytics services or display targeted advertisements. For instance, these cookies help us measure the effectiveness of promotional campaigns and offer recommendations that align with your fitness goals. We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behavior on our own Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Platform and pay for your activities on the Platform. We may also, either directly or through third party companies and individuals we engage to provide services to us track your behavior on our own Platform to market and advertise our services to you on the Platform and third-party websites.

You have control over how cookies are used. You can manage your cookie preferences through your browser settings or opt out of targeted advertising by visiting platforms such as the Network Advertising Initiative or the Digital Advertising Alliance. Adjusting these settings ensures that you retain control over your privacy while continuing to enjoy the benefits of a personalized experience on GoGym. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Platform - it just will not be tailored to your interests. Third parties may not collect information about users' online activities on the Platform except as described in this policy and our Cookie Policy.

Our Platform may use social plugins which are provided and operated by third-party companies, such as Facebook's Like Button. As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Platform. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Platform to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party. Please refer to the third party's privacy policy to find out more about its data practices, such as what data is collected about you and how the third party uses such data.

6. USER RIGHTS

6.1 Access and Correction:

GoGetters have the right to access and correct their personal information stored with GoGym. You can review and update your information directly through your account settings on our Platform. This includes updating your contact details, preferences, and any other relevant account information to ensure accuracy and alignment with your current needs.

6.2 Deletion:

If you wish to delete your account and associated data, you may contact us at hello@gogym.ph. Please note that deletion requests may result in the termination of your account and the loss of access to GoGym services, including any active bookings or promotions. While we strive to fulfill deletion requests promptly, certain legal or operational requirements may necessitate retaining specific data for a limited period. GoGym will respond to requests for access, correction, or deletion as soon as reasonably possible. If we are unable to respond to your request within thirty (30) days of receiving it, we will inform you in writing of the time by which we will be able to respond. If we are unable to provide you with any personal data or make a correction as requested by you, we will generally inform you of the reasons why (except where not required to do so under the Republic Act No. 10173)

6.3 Data Portability:

You may request a copy of your personal data in a portable format by contacting hello@gogym.ph. This allows you to transfer your data to another service provider or retain a personal record for your own purposes. GoGym is committed to ensuring that data portability requests are processed securely and efficiently in compliance with applicable regulations.

7. DATA RETENTION

At GoGym, we retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. For instance, we may retain account and transaction details to comply with legal obligations, resolve disputes, or enforce our agreements. Fitness-related data may be anonymized to support research and analytics initiatives, allowing us to improve our services without compromising individual privacy. Once the retention period expires, your data will be securely deleted or anonymized in compliance with industry best practices and relevant legal requirements.

8. SECURITY MEASURES

We implement robust technical and organizational measures to safeguard your personal information. These measures include advanced encryption protocols to secure data during transmission, secure servers for data storage, and regular security assessments to identify and address vulnerabilities. Additionally, we employ strict access controls and staff training to ensure that only authorized personnel handle sensitive data. While we are committed to maintaining the highest level of data security, it is important to acknowledge that no system can guarantee absolute protection against all potential risks. We encourage our GoGetters to take precautions, such as using strong, unique passwords and avoiding sharing sensitive account details with others, to further enhance their data security while using our services.

9. CHILDREN’S PRIVACY

Our services are intended exclusively for individuals aged 18 and older, ensuring that GoGetters can fully benefit from our offerings within the scope of applicable legal and safety guidelines. We do not knowingly collect or process personal data from individuals under the age of 18 without verifiable parental consent. If it comes to our attention that a minor has provided us with personal information without proper authorization, we will take immediate steps to delete such data from our records. Parents or guardians who believe that their child has shared personal information with us without proper authorization are encouraged to contact us directly at hello@gogym.ph so we can promptly address the situation and uphold our commitment to privacy and safety.

10. INTERNATIONAL TRANSFERS

Data collected by GoGym may be transferred to and processed in countries outside your own, including regions where data protection laws may differ from those in your jurisdiction. In such cases, we ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include, but are not limited to, standard contractual clauses, binding corporate rules, or adherence to international frameworks such as the EU-U.S. Data Privacy Framework. By continuing to use our services, you consent to these international transfers, acknowledging that they are necessary for the global operation of GoGym and the provision of seamless services to all GoGetters. For additional details on how your data is protected during these transfers, please contact us at hello@gogym.ph.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When material changes are made, we will notify you via email, in-app notifications, or through a prominent notice on our platform. We encourage all GoGetters to review the updated Privacy Policy to remain informed about how their personal information is handled. By continuing to use our services after changes are communicated, you acknowledge and accept the revised terms. If you have any questions about these updates, please feel free to contact us at hello@gogym.ph for clarification.

12. CONTACT US

Your opinion matters to us! If you would like to provide feedback to us about this Privacy Policy, please email us at hello@gogym.ph.

GoGym PH
5048 P Burgos, Barangay Poblacion
Makati, 1100, NCR
Philippines